Nora is my giiiirl!!! She is sweet and super talented. She absolutely kills it every time. I work with my hands a lot and it is usually easy to break a nail with the stiletto shape, but she is able to make them strong and not bulky at the same time! I also appreciate her attention to detail every time that I’ve gone in. She goes the extra mile and checks them out from every angle during the entire service. If you want someone who will do an amazing job, it’s her!
Haley Lundeby
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January 31, 2025
Michelle and the whole team at Retention are amazing! I’ve gone to many different salons and Charlotte and they’re the best. Clean, friendly, parking lot, tons of colors. They’ve never kept me waiting, do amazing TAP, and always help me figure out what I’m trying to visualize in my head for what I want for my nails. You can’t go wrong.
Dominique Brodie
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December 15, 2024
I do not usually leave scathing reviews and I will not begin today. I went to retention nails on a Saturday and it was reasonably busy inside. I did not make an appointment so I had no issue at all with waiting my turn. I sat at the front for 20 minutes before I was led back to a table and told me someone would be right with me. During this time no one asked me if I wanted something to drink, came to greet me nor assessed what would need to be done with my nails. I had dip powder on and would need to have them soaked off- a rather simple thing to begin to address. I sat in the chair ignored for about 35-40 minutes before the owner came over to me and asked what am I getting. There was no greeting nor niceties on her end when this was asked- once I informed her of what I wanted she walked away. I sat in the chair for another 20 minutes before a new customer arrived, was immediately seated, given a drink and began her service. I opted to leave at this point. I want to stress that I do not know if this other customer was a walk in like myself or had an appointment but the lack of communication and acknowledgement was unacceptable. I am a patient person and typically do not mind waiting but being overlooked as a customer is not an experience Id recommend. I was able to go to another salon 5 minutes away. Clean, excellent service, attentive, and they did an amazing job! Do with this information what you will, but I urge you not to settle for their poor service.
Stephanie W. Young
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December 23, 2024
II was super excited about my first experience here. Well, that was extremely short lived. $52 wasted.
I came here this past Thursday during my lunch break at 2pm. I sat with Michelle, who is extremely fast and slightly pushy to get things done. I was in and out in 30 minutes. At first I actually liked my nails - I got a Christmas design that was Dark green with gold glitter and then two gold snowflakes on two nails.
On Saturday, one thumb chipped in the afternoon. On Saturday night, the other thumb chipped. Today (Sunday) both thumbs raised and literally peeled off like string cheese.
In my 30 years of getting my nails done, nothing like this has ever happened. And of course, they are closed on Sunday and I'm leaving out of state this whole week for the holiday so I'm going to have to find another salon in NYC and pay for them to fix this botched job. Beyond frustrating.
I take my initial sentiment back - I will not be returning here.
Kallista Beeson
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January 13, 2024
Alex is the best! He made my nails look just like the photo I showed him & they lasted 4 weeks! I’m headed there tomorrow for a new set. Can’t wait to go back! The environment is very relaxing and all the techs are very nice! I recommend to bring cash for a tip to show your appreciation at all their hard work
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1640 Oakhurst Commons Dr Ste 101, Charlotte, NC 28205, USA
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Nora is my giiiirl!!! She is sweet and super talented. She absolutely kills it every time. I work with my hands a lot and it is usually easy to break a nail with the stiletto shape, but she is able to make them strong and not bulky at the same time! I also appreciate her attention to detail every time that I’ve gone in. She goes the extra mile and checks them out from every angle during the entire service. If you want someone who will do an amazing job, it’s her!
Michelle and the whole team at Retention are amazing! I’ve gone to many different salons and Charlotte and they’re the best. Clean, friendly, parking lot, tons of colors. They’ve never kept me waiting, do amazing TAP, and always help me figure out what I’m trying to visualize in my head for what I want for my nails. You can’t go wrong.
I do not usually leave scathing reviews and I will not begin today. I went to retention nails on a Saturday and it was reasonably busy inside. I did not make an appointment so I had no issue at all with waiting my turn. I sat at the front for 20 minutes before I was led back to a table and told me someone would be right with me. During this time no one asked me if I wanted something to drink, came to greet me nor assessed what would need to be done with my nails. I had dip powder on and would need to have them soaked off- a rather simple thing to begin to address. I sat in the chair ignored for about 35-40 minutes before the owner came over to me and asked what am I getting. There was no greeting nor niceties on her end when this was asked- once I informed her of what I wanted she walked away. I sat in the chair for another 20 minutes before a new customer arrived, was immediately seated, given a drink and began her service. I opted to leave at this point. I want to stress that I do not know if this other customer was a walk in like myself or had an appointment but the lack of communication and acknowledgement was unacceptable. I am a patient person and typically do not mind waiting but being overlooked as a customer is not an experience Id recommend. I was able to go to another salon 5 minutes away. Clean, excellent service, attentive, and they did an amazing job! Do with this information what you will, but I urge you not to settle for their poor service.
II was super excited about my first experience here. Well, that was extremely short lived. $52 wasted. I came here this past Thursday during my lunch break at 2pm. I sat with Michelle, who is extremely fast and slightly pushy to get things done. I was in and out in 30 minutes. At first I actually liked my nails - I got a Christmas design that was Dark green with gold glitter and then two gold snowflakes on two nails. On Saturday, one thumb chipped in the afternoon. On Saturday night, the other thumb chipped. Today (Sunday) both thumbs raised and literally peeled off like string cheese. In my 30 years of getting my nails done, nothing like this has ever happened. And of course, they are closed on Sunday and I'm leaving out of state this whole week for the holiday so I'm going to have to find another salon in NYC and pay for them to fix this botched job. Beyond frustrating. I take my initial sentiment back - I will not be returning here.
Alex is the best! He made my nails look just like the photo I showed him & they lasted 4 weeks! I’m headed there tomorrow for a new set. Can’t wait to go back! The environment is very relaxing and all the techs are very nice! I recommend to bring cash for a tip to show your appreciation at all their hard work