We experienced a sewer back up at my office building last week In Mooresville. I called several local plumbers who do not have the needed equipment for the job. I contacted Roto-Rooter and they arrived within hours of my first call. Adonis was the service technician who arrived with his truck and trailer with the needed equipment and was able to resolve the issue within the hour. He was very knowlegable and friendly. I highly recommend there services and very impressed with Adonis's professionalism!
Travis Norton
-
March 22, 2025
STAY AWAY!
I have been a loyal Roto-Rooter customer; however, I will have to find someone else when services are needed. A technician came to my home to install a toilet and bathroom faucet, but there was a very small leak from the p-trap joint that I didn't notice until a few hours after he left.
I then contacted Roto-Rooter at 6:44 PM to have someone return to address. I was given a 4-hr window, but the technician (different from one who performed installation) did not arrive until 11:53 PM. I am thankful he was able to figure out and fix the leak. However, I had to pay out-of-pocket because the initial installation (from the same day) did not come with a guarantee. Apparently, because of a "major discount rate," the work performed is not covered.
I find this to be unfair on many levels and appears to give Roto-Rooter and their technicians license to perform substandard work, intentional or unintentional, without recourse. Regardless of the total cost of a project, Roto-Rooter should guarantee work performed by their technicians to some degree. Perhaps, three months instead of six months or a year would be apropos. For it to be NOTHING is unacceptable!
April Ham
-
March 16, 2025
Stan and his crew were amazing! They were professional and took their time to protect the landscaping as best they could. They worked overtime into the night to fix the problem. Stan was very knowledgeable and took his time to educate us on the problem, the solution and preventative maintenance.
Tim Ladowski
-
March 17, 2025
The plumbing team of L and Zonun were fast and effective and fixing my issue with the clogged outside drain feeding into the sewer drain. Aside from being knowledgeable they were completely professional the entire time. Would recommend.
Richard Boyle II
-
December 16, 2024
Ray did a great job and the 5 stars are for him. Cleared the clog in a timely manner and explained everything. Very appreciative. However their scheduling department could use some improvement. I called around 230, was stated a tech could be there within the hour. Got a call back after an hour that it would be an additional two hours. Pricey but was needed.
Our Address
1700 Orr Industrial Ct, Charlotte, NC 28213, USA
Claim Listing: Roto-Rooter Plumbing & Water Cleanup
Please Login or Register an Account to Claim Listing
We experienced a sewer back up at my office building last week In Mooresville. I called several local plumbers who do not have the needed equipment for the job. I contacted Roto-Rooter and they arrived within hours of my first call. Adonis was the service technician who arrived with his truck and trailer with the needed equipment and was able to resolve the issue within the hour. He was very knowlegable and friendly. I highly recommend there services and very impressed with Adonis's professionalism!
STAY AWAY! I have been a loyal Roto-Rooter customer; however, I will have to find someone else when services are needed. A technician came to my home to install a toilet and bathroom faucet, but there was a very small leak from the p-trap joint that I didn't notice until a few hours after he left. I then contacted Roto-Rooter at 6:44 PM to have someone return to address. I was given a 4-hr window, but the technician (different from one who performed installation) did not arrive until 11:53 PM. I am thankful he was able to figure out and fix the leak. However, I had to pay out-of-pocket because the initial installation (from the same day) did not come with a guarantee. Apparently, because of a "major discount rate," the work performed is not covered. I find this to be unfair on many levels and appears to give Roto-Rooter and their technicians license to perform substandard work, intentional or unintentional, without recourse. Regardless of the total cost of a project, Roto-Rooter should guarantee work performed by their technicians to some degree. Perhaps, three months instead of six months or a year would be apropos. For it to be NOTHING is unacceptable!
Stan and his crew were amazing! They were professional and took their time to protect the landscaping as best they could. They worked overtime into the night to fix the problem. Stan was very knowledgeable and took his time to educate us on the problem, the solution and preventative maintenance.
The plumbing team of L and Zonun were fast and effective and fixing my issue with the clogged outside drain feeding into the sewer drain. Aside from being knowledgeable they were completely professional the entire time. Would recommend.
Ray did a great job and the 5 stars are for him. Cleared the clog in a timely manner and explained everything. Very appreciative. However their scheduling department could use some improvement. I called around 230, was stated a tech could be there within the hour. Got a call back after an hour that it would be an additional two hours. Pricey but was needed.