Ray did a great job and the 5 stars are for him. Cleared the clog in a timely manner and explained everything. Very appreciative. However their scheduling department could use some improvement. I called around 230, was stated a tech could be there within the hour. Got a call back after an hour that it would be an additional two hours. Pricey but was needed.
Jeanette Bell
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December 18, 2024
Our technician Van was great! He explained to me what the problem was and then proceeded to explain how it could be repaired. He was very informative, personable and patient when I asked questions. He took his time and also cleaned up afterwards. I will request him if any other issues should arise! He is a great asset to your company.
Tiffany Dickson
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October 20, 2024
Very pleased with the timely fashion of arrival and prompt service was very impressed with it being a Saturday morning! No extra charge for weekends and a free estimate, which was a HUGE BONUS. The price was very reasonable based off my other quotes and I was pleased with my technician he was so nice and informative. He got the parts and fixed the busted water pipe quickly and I was exhausted (work 3rd shift) so the fact he wasted no time was a benefit to me as well. Thank you guys! (I want to reiterate that the price was so fair, I have read a lot of reviews and I always want to know these things, my finances are tight so that means a lot for good work for a good price)
Dean Kleto
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December 16, 2024
Stan was great. It was a late Sunday evening and Roto-Rooter was prompt on answering our distress call. I was fully prepared for surge pricing given the weekend emergency call at such a late hour, but given the circumstances, price was very reasonable. Stan and his crew were at our home in about an hour after our initial call. He surveyed the situation, made informed recommendations. Presented costs on a sheet with different options. Upon our decision got right to work and cleared our issue in short order. If you have the unfortunate need for a plumbing issue, no better resource than Roto-Rooter.
Chauna Gill
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December 20, 2024
Very timely and professional. Same day service, even after hours in the dark! Zairem showed up and got my water heater back up and running! He also educated me on the water heater and the regular maintenance. Great company!
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1700 Orr Industrial Ct, Charlotte, NC 28213, USA
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Ray did a great job and the 5 stars are for him. Cleared the clog in a timely manner and explained everything. Very appreciative. However their scheduling department could use some improvement. I called around 230, was stated a tech could be there within the hour. Got a call back after an hour that it would be an additional two hours. Pricey but was needed.
Our technician Van was great! He explained to me what the problem was and then proceeded to explain how it could be repaired. He was very informative, personable and patient when I asked questions. He took his time and also cleaned up afterwards. I will request him if any other issues should arise! He is a great asset to your company.
Very pleased with the timely fashion of arrival and prompt service was very impressed with it being a Saturday morning! No extra charge for weekends and a free estimate, which was a HUGE BONUS. The price was very reasonable based off my other quotes and I was pleased with my technician he was so nice and informative. He got the parts and fixed the busted water pipe quickly and I was exhausted (work 3rd shift) so the fact he wasted no time was a benefit to me as well. Thank you guys! (I want to reiterate that the price was so fair, I have read a lot of reviews and I always want to know these things, my finances are tight so that means a lot for good work for a good price)
Stan was great. It was a late Sunday evening and Roto-Rooter was prompt on answering our distress call. I was fully prepared for surge pricing given the weekend emergency call at such a late hour, but given the circumstances, price was very reasonable. Stan and his crew were at our home in about an hour after our initial call. He surveyed the situation, made informed recommendations. Presented costs on a sheet with different options. Upon our decision got right to work and cleared our issue in short order. If you have the unfortunate need for a plumbing issue, no better resource than Roto-Rooter.
Very timely and professional. Same day service, even after hours in the dark! Zairem showed up and got my water heater back up and running! He also educated me on the water heater and the regular maintenance. Great company!